Refund policy

Return and refund policy

Savee sells digital products (templates and related files). Because these are delivered electronically and cannot be returned the way physical goods can, we do not offer refunds on completed purchases except in the cases below.

What we do not refund
- Change of mind, unused files, or products that do not fit a project after delivery
- Compatibility issues when the product description listed the required software (for example Adobe After Effects) and version
- Purchases made in error after the files have been delivered

What we will fix or refund
- Corrupt, incomplete, or undownloadable files: contact us and we will replace the files at no charge
- Product not as described: contact us within 14 days of purchase and we will either replace the files or refund the order
- Duplicate charges or a technical checkout error: we will refund the extra charge

How to request help
Email hey@savee.com or use the Contact us page with your order number, the product name, and a short description of the issue. We respond within 2 business days. If a refund is approved, it is issued to the original payment method within 5–10 business days.

Exchanges and warranties
We do not offer exchanges for a different product. Digital products are provided as-is aside from the replacement and refund cases above. We do not warrant that a template will work in software or versions other than those listed on the product page.

Unwanted items
Because files are delivered instantly, we cannot accept returns of unwanted digital items once they have been accessed or downloaded.

Shipping
Products are delivered digitally. There is no physical shipping, no return shipping, and no restocking fee.

Contact
Savee Inc
7162 Beverly Blvd, #520
Los Angeles, CA 90036
United States
hey@savee.com